Refund and Return Policy 

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1. Coco Floss Refund Policy

 

Due to the nature of personal oral care products, all floss purchases are final sale.

 

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [your email address]. We may request photos of the product and packaging before issuing a replacement or refund.

 

Refunds are issued to the original payment method and may take 5–10 business days to appear, depending on your financial institution.

 

Shipping fees are non-refundable unless the error was made by our company.

 

 

2. Consultation Cancellation Policy

 

 

Appointment Cancellation Policy

 

Appointments may be canceled or rescheduled with at least 24 hours’ notice.

 

• Cancellations made more than 24 hours before the appointment: Full refund or reschedule.

• Cancellations made less than 24 hours before the appointment: No refund.

• No-shows: No refund.

• If we need to cancel your appointment, you will receive a full refund or the option to reschedule.

 

 

3. Membership Policy

 

 

Membership Terms & Cancellation

 

Membership fees are non-refundable.

 

Members may cancel their membership at any time. Benefits remain active until the end of the current billing period and will not renew thereafter.

 

Unused discounts, consultations, or membership benefits do not carry over and have no cash value.

 

Membership benefits apply only while the membership remains active and in good standing.